Booking Terms & Conditions
A Few Words About My road trip bali
My way of traveling can be your way
Booking Terms & Conditions
These booking terms and conditions (“Terms and Conditions”) govern the relationship between PT Rumah Dunia/My Bali Road Trip (“PT Rumah Dunia/My Bali Road Trip” and/or “us/our”) and you, the purchaser and/or traveler (“Client” and “passenger” and “you/your”). By planning travel with PT Rumah Dunia/My Bali Road Trip, you agree to be bound by these terms and acknowledge that PT Rumah Dunia/My Bali Road Trip acts solely as a booking & consulting agent for disclosed principal supplier hotels, ground transportation purveyors or owners, and other independent contractors providing accommodations, transportation, and other services (“Supplier(s)”) and is not the source or provider of the travel services. These terms include warranties and disclaimers and exclusions of liability and may restrict your rights and remedies and provide protection to PT Rumah Dunia/My Bali Road Trip.
1. Use Of PT Rumah Dunia/My Bali Road Trip Services, Access and Information For Travel Bookings
You warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement and to make travel bookings with PT Rumah Dunia/My Bali Road Trip. You agree to be financially responsible for all of your travel bookings and warrant that all information supplied by you on behalf of yourself, members of your household, or others for whom you are authorized to transact business with us is true and accurate. You agree that you will only make legitimate reservations or purchases with PT Rumah Dunia/My Bali Road Trip and its Suppliers, and acknowledge that, without limitation, any speculative, false, or fraudulent reservation is prohibited.
All bookings are accepted by PT Rumah Dunia/My Bali Road Trip as consultant for the travel Suppliers on your itinerary. Separate Supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select, and you understand and agree to abide by the terms and conditions of purchase imposed by any Supplier that you have selected as a service provider for your travel.
PT Rumah Dunia/My Bali Road Trip is an Independent Consultant for travelers and suppliers in Indonesia.
2. Payments
You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through PT Rumah Dunia/My Bali Road Trip. By submitting a credit card authorization form to PT Rumah Dunia/My Bali Road Trip, you agree to allow PT Rumah Dunia/My Bali Road Trip to use your payment method to purchase travel products from our Suppliers on your behalf.
EXCEPTING IN CASES OF FRAUD, YOU AGREE NOT TO FILE ANY DISPUTE WITH YOUR BANK OR CREDIT CARD COMPANY TO AVOID OR VIOLATE ANY BOOKING TERMS AND CONDITIONS OF PT RUMAH DUNIA/MY BALI ROAD TRIP OR ITS SUPPLIERS, INCLUDING CANCELLATIONS OR CHANGES OF ITINERARY OR ARRANGEMENTS FOR REASONS BEYOND THE CONTROL OF PT RUMAH DUNIA/MY BALI ROAD TRIP OR ITS SUPPLIERS. IF YOU ATTEMPT TO CHARGEBACK, REVERSE OR RECOLLECT A PREVIOUSLY AUTHORIZED TRIP PAYMENT, PT RUMAH DUNIA/MY BALI ROAD TRIP RESERVES THE RIGHT TO COLLECT ALL ADDITIONAL COSTS, FEES AND EXPENSES ASSOCIATED WITH SUCH CHARGEBACK, REVERSAL OR RECOLLECTION, INCLUDING, WITHOUT LIMITATION, ATTORNEY FEES.
All payments for travel are due prior to departure according to each Supplier’s terms and conditions of booking. You understand that failure to make final payment or any violation of a Supplier’s conditions of purchase may result in cancellation of your reservations, in your being denied access to any hotels, or other travel services, or in your forfeiting any monies paid for your reservations. In some cases, there is NO REFUND once a booking is made and paid in full. You may not be entitled to a refund if you change or cancel your travel plans after confirmation of a booking. All cancellation requests must be sent to PT Rumah Dunia/My Bali Road Trip in writing. As a result of cancellation, PT Rumah Dunia/My Bali Road Trip’s and third-party Supplier’s cancellation penalties will apply. Cancellation fees will be charged to the credit card or other payment method you authorized to pay for travel services or deducted from the Supplier’s refund.
When you receive any and all travel documents, it is your responsibility to review and verify all information for accuracy. Contact PT Rumah Dunia/My Bali Road Trip immediately if changes or corrections are required.
3. Deposit and final payments
You will be required to pay a minimum deposit of 50% per person within 24 hours, when booking is confirmed and departure date is more than 60 days in the future. Bookings within 60 days of start of the self-drive will be charged for the full amount. The service provider of extra services may require further deposits. All deposits are non-refundable. Final payment is required no less than 60 days prior to departure unless otherwise stated. Some services must be paid in full at the time of booking. PT Rumah Dunia/ My Bali Road Trip, bank transfers, debit card, Paypal or credit cards (AMEX, Visa, MasterCard, Discover or Diners). Should you wish us to charge your credit card, we may require you to read and sign a credit card charge form set out in the receipt.
4. Cancellations
Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur any liability for a cancellation fee or charge for any booking that you cancel, you agree to indemnify us for the amount of that fee or charge.
- Cancelation between booking confirmation and 61 days prior start self-drive tour 50%
- Cancelation within 60 days prior to start self-drive tour 100%
5. Travel Documents, Including Acceptable Identification Requirements
It is the responsibility of each Client to obtain and carry a valid passport, visa(s), and all other documents required by applicable government regulations. When traveling domestically or internationally.
PT Rumah Dunia/My Bali Road Trip strongly recommends that you take into account that certain countries will not admit a passenger if their passport expires within six (6) months of the date of return. Non Indonesian citizens may require additional documentation. PT Rumah Dunia/My Bali Road Trip neither controls nor warrants the issuance of visas or approval of visa waivers related to your travel. Should a visa not be issued, PT Rumah Dunia/My Bali Road Trip is not responsible for lost payments made toward the contemplated trip. Please note that rules of each country regarding entry and exit change on a daily basis. Children and infants also require travel documents.
6. Drivers license for your trip
- License issued in Indonesia by a competent authority to drive a 4 wheel Light Motor Vehicle,
- International Driving License issued by the respective authority in the country where the User is resident of, international driving permit along with list of countries in which such license and permit is valid and valid Passport with valid Visa.
All licenses should not expire during the subsistence of the Rental Period. All additional driver(s) should meet the eligibility criteria set out herein above to be eligible to drive the vehicle.
7. Individual Entry And Exit Requirements
Each country holds different views of past criminal offenses, whether within or outside of their boundaries. If you have a current or prior criminal offense, contact that country directly for entry and exit requirements.
8. Booking procedure
All bookings will always made on “request”. A confirmation will be following as soon as possible. As soon as you receive the confirmation you can see your booking as “booked and confirmed”.
9. Health/Immunizations
You must have the proper immunizations and health screenings and required documentation of such immunizations and screenings before travel.
PT Rumah Dunia/My Bali Road Trip shall not assume responsibility for the accuracy of health, vaccination, or documentation prior to departure or upon landing at the final destination. In some cases, required inoculations must be recorded by Client’s health practitioner on a valid vaccination certificate, which the Client must carry for proof of inoculation. If you are concerned about taking any medications or receiving certain inoculations, check with your health practitioner BEFORE booking.
10. Right To Correct Errors/Offers Subject To Availability
We reserve the right to correct errors. In the event of any pricing error or omission, we reserve the right to adjust such pricing or make any other corrections. All offers, incentives and Supplier promotions are subject to availability and may change without notice. Prospective Clients are advised to reserve early to avoid disappointment and additional late booking fees.
11. Unused Arrangements, Minimum Passenger Requirements And Alterations To Bookings
When car, hotel or package prices are based on Suppliers’ contract rates, you will not be entitled to any refund for any unused portion of travel.
If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. All requests for changes to a booking must be made in writing to PT Rumah Dunia/My Bali Road Trip.
The Supplier may determine that alterations in itinerary are necessary for any number of reasons, including but not limited to severe weather. Any alterations to an itinerary are at the sole discretion of the Supplier, and PT Rumah Dunia/My Bali Road Trip bears no responsibility for any changes.
12. Limitations Of Responsibility And Disclosure
PT Rumah Dunia/My Bali Road Trip acts solely as a consulting agent for disclosed principal Suppliers and is not the source or provider of any travel service. Each Supplier is an independent entity with its own management and is not subject to the control of PT Rumah Dunia/My Bali Road Trip. The Suppliers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and you consent to the use of those Suppliers.
BECAUSE PT RUMAH DUNIA/MY BALI ROAD TRIP ACTS AS CONSULTING AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND SUPPLIERS, YOU AGREE THAT PT RUMAH DUNIA/MY BALI ROAD TRIP IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. PT RUMAH DUNIA/MY BALI ROAD TRIP HEREBY DISCLAIMS ANY LIABILITY WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES, IN CONNECTION WITH THE GOODS OR SERVICES PROVIDED BY ANY PRINCIPAL SUPPLIER BOOKING THROUGH PT RUMAH DUNIA/MY BALI ROAD TRIP, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY OR IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE, WILL FULL ACTS, OMISSIONS OR OTHERWISE OF SUCH SUPPLIER, OR OF ANY SUPPLIER OR THEIR RESPECTIVE EMPLOYEES, AGENTS, SERVANTS, OR REPRESENTATIVES, INCLUDING, WITHOUT LIMITATION, THEIR FAILURE TO DELIVER OR THEIR PARTIAL OR INADEQUATE DELIVERY OF SERVICES, THEIR CANCELLATION AND REFUND POLICIES, FUEL INCREASES, BANKRUPTCY OR CESSATION OF OPERATIONS AND OTHER MATTERS OUTSIDE OF PT RUMAH DUNIA/MY BALI ROAD TRIP’S CONTROL, AND YOU HEREBY EXONERATE PT RUMAH DUNIA/MY BALI ROAD TRIP FROM ANY LIABILITY WITH RESPECT TO THE SAME.
PT RUMAH DUNIA/MY BALI ROAD TRIP HAS SOLELY RECEIVED FEES FOR TRAVEL TRANSACTIONS AND CLIENT AGREES AND UNDERSTANDS THAT ANY RECOVERY FROM PT RUMAH DUNIA/MY BALI ROAD TRIP WILL BE LIMITED TO THE AMOUNT OF COMMISSION AND FEES ACTUALLY RECEIVED BY PT RUMAH DUNIA/MY BALI ROAD TRIP.
13. Risks/Safety
Travel to certain destinations may involve greater risk than others. PT Rumah Dunia/My Bali Road Trip urges Clients to remain informed on a daily basis as to current news events, as well as to review travel prohibitions, warnings, announcements and advisories issued by the Indonesian Government prior to booking or travel. Information on health and safety conditions can be found at the Indonesian Embassy in your country.
BY OFFERING FOR SALE TRAVEL TO PARTICULAR INDONESIA, PT RUMAH DUNIA/MY BALI ROAD TRIP DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. CLIENT’S PARTICIPATION CONSTITUTES ACCEPTANCE OF SUCH EVENTS AT CLIENT’S OWN RISK.
In the event of emergent health or safety concerns, once PT Rumah Dunia/My Bali Road Trip has investigated the prevailing situation, PT Rumah Dunia/My Bali Road Trip shall have the sole and absolute discretion whether to proceed with any PT Rumah Dunia/My Bali Road Trip escorted private departure, or to make alterations to the itinerary.
14. Force Majeure
PT Rumah Dunia/My Bali Road Trip will not be in breach of these terms and conditions or otherwise be liable to you, for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, including web host and internet service provider, breakdown or malfunction of equipment, destruction of or serious damage to facilities, natural catastrophes including, but not limited to extreme weather events, floods and volcanic eruptions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy, and any other unforeseen circumstance which is beyond the control of PT Rumah Dunia/My Bali Road Trip.
THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON ALL TRIPS.
In addition, each of PT Rumah Dunia/My Bali Road Trip’s Suppliers have terms and conditions which include Force Majeure provisions. In the event that a Force Majeure event occurs, those Suppliers may be entitled to, and may in their sole and absolute discretion, vary, postpone or cancel any itinerary or arrangement in relation to the trip. Payment of any refund to you as a result of the non-performance of any obligations hereunder shall remain in the sole and absolute discretion of the Supplier, pursuant to their policies, although PT Rumah Dunia/My Bali Road Trip shall use its reasonable efforts to secure reimbursement for you where possible.
15. Client Conduct
When you book with PT Rumah Dunia/My Bali Road Trip, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly at the time to the accommodation owner or manager or other Supplier. You must indemnify us for the full amount of any claim (also including legal costs) made against us. We are not responsible for any costs incurred concerning a guest removed from a trip, or any portion of a trip. You agree not to hold PT Rumah Dunia/My Bali Road Trip or any of its related entities liable for any actions taken under these terms and conditions. Baggage and personal effects are at all times the sole responsibility of the participant.
Each participant in any trip consulted by PT Rumah Dunia/My Bali Road Trip is expected to act responsibly and adhere to all behavior guidelines established by PT Rumah Dunia/My Bali Road Trip and our Suppliers. PT Rumah Dunia/My Bali Road Trip and all local Suppliers reserve the right to remove you from any facility, hotel or resort property, tour location or means of transportation if your health or your conduct appears to endanger yourself or others, disrupts the general well-being of other clients on any element of your trip, or interferes with the operation or security of the places you visit. In any such case, there will be no refund. 15. Currency Fluctuations Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations. PT Rumah Dunia/My Bali Road Trip is not responsible for surcharges or foreign transaction fees imposed by Client’s credit card or bank.
16. Travel Insurance
PT RUMAH DUNIA/MY BALI ROAD TRIP WILL NOT OFFER ACCESS TO TRAVEL INSURANCE TO PROTECT PASSENGERS AND THEIR INVESTMENT IN TRAVEL. UNLESS SPECIFICALLY NOTED, TRAVEL INSURANCE IS NOT INCLUDED IN THE COST OF CLIENT’S ITINERARY TO PROTECT AGAINST THIRD PARTY SUPPLIER DEFAULT/BANKRUPTCY PROTECTION, DELAY, INTERRUPTION, MISSED CONNECTION CANCELLATION, MEDICAL EMERGENCY TRANSPORTATION/EVACUATION & REPATRIATION, BAGGAGE & PERSONAL EFFECTS/LOST LUGGAGE & BAGGAGE DELAY, ILLNESS, JOB LOSS PROTECTION AND CHANGE OF PLANS, ACCIDENTAL DEATH AND DISABILITY, TRAVEL ACCIDENT/SICKNESS MEDICAL EXPENSES, AND MORE. PROPER INSURANCE MAY PROTECT YOU FROM FINANCIAL LOSS IN ALMOST ALL CIRCUMSTANCES.
Without appropriate travel insurance, Client understands and agrees that if Client cancels or interrupts Client’s travel for any reason, portions of the trip/tour may not be refunded and PT Rumah Dunia/My Bali Road Trip’s and travel Suppliers’ cancellation penalties will apply resulting in the loss of monies up to the full cost of Client’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other service offered by PT Rumah Dunia/My Bali Road Trip, however if you decline to purchase insurance, PT Rumah Dunia/My Bali Road Trip may require that you execute an insurance waiver.
PT RUMAH DUNIA/MY BALI ROAD TRIP CANNOT GUARANTEE THAT ANY INSURANCE PROVIDER WILL APPROVE COVERAGE FOR A CLAIM MADE UNDER THE INSURER’S POLICY AND MAKES NO REPRESENTATIONS ABOUT THE EXTENT OF COVERAGE FOR ANY POLICY IT MAY OFFER OR QUOTE.
17. Reservation Of Rights: Changes To These Terms
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time. Updated versions of the Terms will be provided to Clients, will be posted on our website and are effective immediately on posting.
18. General
You hereby consent to the exclusive jurisdiction and venue of in all disputes arising out of or relating to travel bookings with PT Rumah Dunia/My Bali Road Trip will be under Indonesian law.
If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.
These Terms and Conditions (and any other terms and conditions referenced herein) constitute the entire agreement between the Client and PT Rumah Dunia/My Bali Road Trip with respect to reservations made with PT Rumah Dunia/My Bali Road Trip by any means, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between Client and PT Rumah Dunia/My Bali Road Trip with respect to communications with PT Rumah Dunia/My Bali Road Trip. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Enjoy the complete freedom. In other words no pushing drivers and guides that will drop you because they think it is the best place for you (but mostly more interesting for them!). Therefore control your own travel time, destinations and have unlimited time to visit places and in addition visit places only “insiders” know.
Above all feel free the change the daily program to your own interest